Open the Zoom app and click the Phone tab. Click the keypad icon to open the dial pad, enter the number, and click the green phone button to place the call.

When someone calls your Zoom Phone number, a notification pops up. Click Accept to answer, Decline to send to voicemail, or Silence to stop ringing.

Click the Phone tab, then select the Voicemail tab. You'll see a list of all voicemail messages. Click any message to play it.

Go to the Zoom web portal and navigate to Phone → Settings → Voicemail. You can record a greeting using your microphone, upload an audio file, or use the default system greeting.

During an active call, click the Transfer button. Search for a colleague by name or enter a phone number.

Warm transfer: You speak to the other person first before connecting them to the caller. Use this when you need to give context.

Blind transfer: The caller is sent directly to the other person. Use this for straightforward transfers.

During an active call, click the Hold button in the in-call controls. The caller hears hold music. Click Resume when you're ready to continue.

In the Phone tab, click Contacts or use the search bar. Type a colleague's name to find them. Click their name to see their number and click the phone icon to call them.

To forward all calls to another number, go to Phone → Settings in the Zoom app. Toggle on Call Forwarding and enter the number you want calls sent to.

You can control which devices ring when someone calls your Zoom Phone number. Go to Settings → Call Handling in the Zoom app or web portal.

1. Sign in at zoom.us with your UTEC Google account, or open the Zoom desktop app.
2. Go to Phone → Settings → Call Handling.
3. Under "When I receive a call, ring on", check the devices you want to ring:

• Zoom Mobile App — calls ring on your cell phone through the Zoom app.
• Zoom Desktop App — calls also ring on your computer.

Most common setup: If you just want calls to ring on your cell phone, check Zoom Mobile App only. If you also work at a desk, check both — but remember to keep the desktop app open.

When you need to block calls — during a meeting, on a break, or after hours — turn on Do Not Disturb (DND). All incoming calls go straight to voicemail.

On desktop:

1. Click your profile picture in the top-right corner of Zoom.
2. Click Availability and select Do Not Disturb.
3. To turn it off, click Availability again and choose Available.

On mobile:

1. Open the Zoom app and tap More (bottom-right).
2. Tap your name or profile picture at the top.
3. Tap Availability and select Do Not Disturb.
4. To turn it off, tap Availability again and choose Available.

Download the Zoom Workplace app from your device's app store.

iPhone:

Android:

Sign-in steps differ slightly by device. Follow the instructions for your phone below.

iPhone:

Android:

Your phone will ask for several permissions:

• Microphone: Required — this is what lets you talk on calls.
• Notifications: Required — without this, you won't know when someone is calling.
• Contacts: Optional — allows you to see your phone contacts inside Zoom.

When you answer a Zoom Phone call on your mobile device, the audio may take a moment to connect — especially if you use Bluetooth headphones or your car's speaker system. Here's how to make it seamless:

Before your first call:

1. Open the Zoom app on your phone.
2. Tap More (bottom-right) → Settings → Phone.

When answering a call:

• If you're using Bluetooth (headphones, earbuds, or car speakers), give it 2–3 seconds after tapping Accept for the audio to connect. You may see a brief "Connecting..." message.
• If you can't hear the caller, tap the Speaker button on the call screen and switch between Bluetooth, Speaker, or iPhone/Android earpiece to find the active output.
• If the other person can't hear you, check that your phone's microphone isn't blocked and that Zoom has microphone permission in your phone's Settings.

Do Not Disturb: Tap your profile picture → Set status to Do Not Disturb. (See the How to Use the Phone page for full steps.)

Notifications not working? Check your phone's Settings and make sure Zoom has permission to send notifications.

Wi-Fi vs. cellular: Zoom Phone works on both. For best call quality, use Wi-Fi when possible.

Your Zoom Phone number was assigned when IT provisioned your account. You can find it in two places:

1. Open the Zoom app and click or tap Phone in the sidebar.
2. Your assigned number appears at the top of the Phone screen.

Alternatively, sign in to the Zoom web portal at zoom.us, go to Profile, and look for the Phone Number field.

Number porting — transferring your current phone number to Zoom — may be possible depending on your carrier. This is handled by UTEC IT in coordination with Zoom support. The process typically takes 2–4 weeks.

If you need your existing number ported, contact IT Support with the following information:

1. Current phone number
2. Current carrier name
3. Account holder name on the carrier account

Call forwarding is managed through the Zoom web portal:

1. Go to zoom.us and sign in with your UTEC Google account.
2. Click Phone in the left sidebar, then select Settings.
3. Under Call Handling, find the Forward to option.
4. Enter the number or extension you want calls forwarded to.
5. Set the conditions (e.g., forward when busy, when unanswered, or always).
6. Click Save.

Your voicemail greeting is managed in the Zoom web portal. You can record a custom greeting or upload an audio file:

1. Sign in at zoom.us with your UTEC Google account.
2. Click Phone → Settings.
3. Scroll down to Greeting & Leave Voicemail Instruction.
4. Click Edit next to the voicemail greeting.
5. Choose Add Audio and either record directly in your browser or upload an MP3/WAV file.
6. Save your changes.

See the Account Setup guide (slides 9–12) for annotated screenshots of this process.

1. Open the Zoom app and click or tap Phone.
2. Select the Voicemail tab at the top.
3. Click or tap any message to play it. A text transcript appears below the playback controls.
4. To call back: tap the phone icon next to the message.
5. To delete: swipe left on mobile, or right-click the message on desktop.

Yes. Install the Zoom Workplace app from the App Store (iPhone) or Google Play (Android), then sign in with your @utecinc.org Google account. Sign-in steps differ by device — see the Mobile App Setup guide for your specific phone.

See the Mobile App Setup guide for step-by-step installation instructions for both iOS and Android.

During an active call, you have two transfer options:

1. Click or tap the Transfer button in the in-call controls.
2. A dialog will appear — search for a colleague by name or enter their number.
3. Choose Warm Transfer (stay on the line until the other person picks up) or Blind Transfer (transfer immediately without waiting).
4. Confirm the transfer.

Do Not Disturb: Set your status to DND in the Zoom app. All incoming calls will go directly to voicemail. Your status appears as a moon icon to other users.

Away: Setting your status to Away does not automatically forward calls — callers will still ring through. Use call forwarding or DND to control call routing when you're unavailable.

Offline / App closed: If the Zoom app is not running on any device, calls typically go to voicemail after a short ring period.

Yes, with limitations. Zoom Phone is accessible via browser at zoom.us → Phone, but the full calling experience (including receiving inbound calls) requires the desktop or mobile app to be running.

For reliable call handling — especially receiving calls — it is strongly recommended to keep the Zoom desktop or mobile app installed and running.

1. Open the Zoom app and click or tap Phone.
2. Select the Contacts tab.
3. Search by name to find any UTEC employee with a Zoom Phone number.
4. Click their name to call them directly.

You can also dial colleagues by their extension directly from the keypad — check with IT for the internal extension list.